Privacy Policy

1. Introduction

ReloNow ("we", "our", or "us") operates the ReloNow mobile application and website at www.relonow.app (collectively, the "Service"). This Privacy Policy explains how we collect, use, and protect your personal information when you use our Service.

2. Information We Collect

We collect the following information when you use ReloNow:

• Contact Information: Name, email address, and phone number provided when creating an account or submitting a move request.
• Move Details: Pickup city, drop-off city, move date, home size, time window, and any special notes you provide.
• Mover Profile Information: For movers, we collect company name, bio, service area, hourly rate, crew size, availability, and optionally a profile photo and work gallery images.
• Account Credentials: Email address and encrypted password used to access your account.
• Usage Data: Information about how you interact with our Service, including pages visited and actions taken.

3. How We Use Your Information

We use the information we collect to:

• Match customers with available movers based on location, date, and home size.
• Send email notifications about match requests, confirmations, and booking updates.
• Allow movers and customers to communicate through the platform.
• Improve and maintain the ReloNow Service.
• Respond to customer support requests.

4. How We Share Your Information

We do not sell your personal information to third parties. We share your information only in the following circumstances:

• Between Users: When a match is confirmed, relevant contact information (name, phone, email) is shared between the customer and mover to facilitate the move.
• Service Providers: We use Supabase for secure data storage and authentication, and Resend for transactional email delivery. These providers only process data as necessary to provide their services.
• Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of our users.

5. Data Storage and Security

Your data is stored securely using Supabase, which uses industry-standard encryption and row-level security to protect your information. We implement appropriate technical and organizational measures to safeguard your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at the email address below.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of non-essential communications.

To exercise any of these rights, please contact us at the email address below.

8. Children's Privacy

ReloNow is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: